Company Description
Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.
Job Description
* Cleans and maintains areas of responsibility according to set standards and procedures.
* Replenish guest supplies.
* Organize and clean equipment’s for daily tasks, such a personal equipment & chemicals.
* Collect daily allocations of rooms and keys. Ensure worksheet is kept up to date throughout shift, and keys are signed out& in and kept securely.
* Communicate all necessary information such a, sick guest, pet in-house and others.
* Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other Talent, Talent Coach or office coordinator.
* Ensure guests requests are promptly and courteously met
* Report damage or malfunction in hotel rooms/areas to Supervisor
* Maintain equipment in a proper state of cleanliness and repair
* Maintain a section room report as well as a daily productivity report
* Attend daily briefings with supervisor and takes on daily assigned tasks
* Reports lost and found articles to the security office immediately
* Handle guest complaints, reporting them to Supervisor immediately
* Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor
* Record room status in allocated section accurately
* Comply with hotel’s health, safety and hygiene policy
* Adhere to personnel grooming and hygiene standards
* Attend meetings and training sessions as required
* Carries out additional duties assigned by his/her Supervisors.
* Carry out valet services when required (e.g. delivery of linen, processing laundry orders)
* Fully understands the difference in guest levels (VIPs) and Room Categories
* Ensure all OH&S legislation, policies and procedures are adhered to
* Be familiar with property safety, first aid and fire and emergency procedures
* Log security incidents and accidents in accordance with hotel requirements
Qualifications
Minimum 1 year of experience preferably in luxury hotel
Post-Secondary Education or relevant qualifications in Hotel Management
Additional Information
* Oral and written fluency in English
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