Salary: £55,000 - 95,000 per year Requirements: Experience of delivering or providing IT user support to business customers, ideally in a larger corporate/national organisation. Experience of deploying and supporting desktop and laptop equipment. Experience in the Oil and Gas context is desirable. SQA Higher qualification or equivalent. ITILv4 Foundation certification is desirable. Familiarity with Microsoft Windows and Microsoft 365. Ability to develop strong relationships with customers, IS colleagues, and service providers. Excellent written and interpersonal communication skills. Well-organised with effective prioritisation skills. Responsibilities: Provide technical support and assistance to users within the company. Diagnose and troubleshoot software and hardware issues in the End User Compute (EUC) environment. Action requests from users related to IT software and hardware, following company processes and policies. Educate users on efficient use of provided software and IT hardware resources. Collaborate with other IS Operations Teams to ensure a smoothly running EUC environment. Use company service management software to handle requests and incidents. Respond to incidents and requests according to agreed SLAs. Maintain good records and keep information up to date. Conduct New Starter Induction Sessions. Provide 24/7 on-call support if required. Technologies: Hardware Support Microsoft 365 Network Windows Office 365 Active Directory Android Mobile React iOS More: We are an Oil & Gas Operator seeking an IT Service Support Analyst for an initial 12-month contract in our Barrow-in-Furness offices. This role operates on a 3/2 hybrid basis, and candidates should reside within a reasonable commuting distance. We focus on customer-centric IT support, fostering a positive work culture that emphasizes safety, collaboration, and continuous improvement. Our company, Orion Group, has a rich history since 1987 as a leading independent recruitment firm, with a network of 200 employees across 24 offices worldwide, delivering workforce solutions in various sectors. last updated 14 week of 2026