IT Support Technician
Department: IT
Employment Type: Full Time
Location: Birmingham
Description
As an IT Support Technician, you will play a crucial role in ensuring the smooth operation of our internal IT systems. You will be the first point of contact for resolving technical issues, providing efficient and effective support to colleagues across various departments. This is a fantastic opportunity for a tech-savvy individual eager to develop their IT career within a growing company.
Ranked 29th in the National Accountancy Age ranking by firm size. With over 700 talented individuals across the UK and Ireland, we're a force to be reckoned with. Our core services are Accountancy & Business Services, Audit, Corporate Finance, Forensic Accounting, and Taxation alongside outsourced FD and HR support. Integrated into our DNA are the values of Fairness, Working & Succeeding Together, Integrity and Valued Relationships. This shapes everything we do, creating a vibrant and supportive work culture.
At Dains, our employees are our greatest asset. We're committed to providing the best working environment, where you'll have the opportunity to learn, grow, and thrive. From development and training to flexible benefits and hybrid working options, we prioritise your well-being and professional development.
Key Responsibilities
* Provide first-line IT support, troubleshooting hardware, software, and network issues
* Install, configure, and maintain IT hardware and software systems
* Assist with the setup of new user accounts, permissions, and passwords
* Manage and resolve IT support tickets, ensuring issues are resolved promptly
* Support remote users and ensure they have access to required systems
* Collaborate with the wider IT team to maintain system security and performance
* Contribute to ongoing IT projects and system upgrades
Skills, Knowledge and Expertise
* Proven experience in an IT support role
* Strong knowledge of Windows operating systems, Microsoft Office Suite, and basic networking
* Familiarity with IT hardware (desktops, laptops, printers, etc.)
* Ability to diagnose and resolve IT issues efficiently
* Excellent communication and customer service skills
* A proactive attitude with a willingness to learn and adapt
Benefits
* 25 days annual leave (increases with length of service) plus normal statutory bank holidays)
* Flexible and Hybrid Working
* Life assurance
* Buy and sell annual leave
* Cycle to work scheme
* Greener car scheme
* Regular development reviews and training
* Group staff pension scheme
* Wellbeing refreshments
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