Job Summary
It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you’ll join a team of more than 6, people who are making a genuine difference to communities, families, friends, relatives and more across the UK.
The role involves working a variety of hours, including evenings, weekends, and bank holidays — but no night shifts!
You will be working on a shift basis but, the normal hours for this role are up to 5 days per week (part time or full time will be considered). The earliest start will be approximately 07:15am and the latest finish could be 21:00pm, this could be up to 9.5 hour days.
Main duties of the job
Are you a people person who loves making others feel comfortable and supported? If you’re someone who naturally puts others at ease, enjoys chatting with people, and can handle questions and concerns with confidence, this could be the perfect role for you!
You don’t need a healthcare background — experience in retail, hospitality, customer service, or even volunteering is just as valuable. If you’ve worked in a team and know what it means to go the extra mile for someone, we’d love to hear from you. Bring your positive attitude and enthusiasm for delivering a great experience, and we’ll provide all the training you need.
In this role, you’ll learn practical healthcare skills and take a step into the NHS. You’ll be the friendly face that greets our donors, supports them through the donation process, and makes sure they leave feeling good about their experience. From checking them in on our systems to ensuring they’re comfortable during and after their donation, your focus will be on delivering excellent care every step of the way.
You’ll also keep accurate records, handle blood products safely, and ensure everything is set up for a smooth session. Plus, you’ll get the opportunity to drive our equipment lorry (don’t worry, we’ll give you full training for that!).
It’s a hands-on, active role with some lifting and moving, so you’ll need to be comfortable working on your feet and as part of a supportive, close-knit team.
If you’re ready to build a meaningful career, gain valuable skills, and make a real difference, we can’t wait to welcome you on board!
About you
Experience and Knowledge
1. Have experience of dealing with the public.
2. Have experience of delivering a quality customer service.
3. Be willing to learn new technology skills and undergo digital training.
Qualifications and Training
4. Have a good standard of numeracy and literacy.
5. Be willing to undertake development and training to upskill yourself including completion of the Skills for Health Care Certificate.
6. Hold a valid full UK Driving Licence (Manual) with no more than 6 penalty points (provisional licences will not be accepted)