Overview
FedEx Ramsbottom, England, United Kingdom
Join to apply for the Operations Support Agent role at FedEx.
Our exciting opportunity is to join our team of Operation Support Agents. Working hours: 30 hours per week; Shift pattern: Monday to Friday 12:00 to 18:00; Salary: £13.42 per hour. Premium pay for hours worked between 7pm-10pm and 10pm-6am.
What You Will Be Doing
* Ensuring that customers\' urgent packages get to the right place, on time
* Answering incoming calls from customers regarding shipment collection requests and delivery inquiries
* Checking and investigating failed shipment deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
* Entering data into our in-house tracking system
* Maintaining clear and effective communication and collaboration with the team, your manager, and other operations stations
* Adhering to FedEx processes, procedures and controls, and regulatory requirements
What Do You Bring With You
* Good communication and social skills
* Ability to work in a fast-paced environment with strict timelines
* Ability to manage own time effectively with attention to detail
What Do We Offer
* Attractive compensation package
* Training to get you started and on-the-job learning opportunities
* Extensive learning resources to further develop your skills and knowledge
* Tuition Assistance Program (applicable for FedEx positions with a permanent contract)
* Employee Assistance Program for you and your family
* Employee reduced-rate shipping
* Great career opportunities
* FedEx is one of the world\'s most admired companies and trusted brands
Diversity & Inclusion
FedEx is committed to diversity and inclusion in the UK. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce with growth opportunities for all.
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