Brand Ambassador - Fragrance (4 days a week) BRAND AMBASSADOR - FRAGRANCE Selfridges Birmingham (Bullring Shopping Centre) Part-time | 30 hours across 4 days As Brand Ambassador - Fragrance, you will work across the full Coty fragrance portfolio within Selfridges Birmingham, with a strong focus on fragrance collections. You will drive sales performance, deliver exceptional customer experiences, and represent Coty brands with passion, professionalism, and excellence of execution. THE ROLE OPTIMIZE, ENABLE, INNOVATE As our Brand Ambassador - Fragrance, you play a critical role in delivering sales targets and elevating brand presence within a luxury retail environment. You will act as a fragrance expert on the shop floor, consistently meeting Coty's customer service and sales standards while protecting and enhancing brand equity. You will be reporting to the Fragrance Business Manager, and you will manage: Drive sales performance - Achieve monthly sales targets and deliver against KPIs - Build strong customer relationships to influence, sell, and upsell - Deliver Coty's customer service ceremony with every customer Represent Coty brands - Act as a brand ambassador across all Coty fragrance collections in-store - Protect and elevate brand equity at all times - Adhere to Coty uniform, grooming, and brand standards Execute in-store excellence - Maintain high visual merchandising standards - Follow VM and brand guidelines consistently - Use iPad tools for email, reporting, and VM guidance YOU ARE A COTY FIT As an experienced Brand Ambassador, you thrive in a fast-paced, diverse retail environment and are motivated by sales, service, and luxury brand storytelling. You are tenacious, customer-focused, and proud to represent premium fragrance brands. - Experience and knowledge within the fragrance industry (collection experience beneficial) - Strong sales background, working towards KPIs and targets - Deep passion for fragrance and luxury brands - Ability to build strong relationships with customers and in-store retail teams If you're ready to support and shape the future of beauty, we want you on our team WHAT WE OFFER This is a unique role with a genuine opportunity to make an impact. You'll get to work in a diverse, inclusive environment with colleagues who are passionate about what they do and know how to have some fun along the way. Coty's global omni-working policy provides the option to work up to 50% of your month remotely. We believe flexibility empowers everyone to perform at their best. ABOUT US Our people make us who we are. They are the brightest minds bringing bold ideas to life every day. If you refuse to settle, want to think bigger, learn faster, and go further than you ever thought possible - we'd love to hear from you. Coty is deeply committed to Changing the Conversation around Diversity, Equity & Inclusion to create a more open, inclusive, and diverse workplace where everyone can be their authentic self. Country/Region: GB City: Birmingham