Development Operations & Stewardship Manager | Full time (0.8 FTE considered)| 35 hours
National Museums Scotland is one of the leading museum groups in Europe with one of the largest and most diverse collections in the world.
As an organisation our values are Creative, Inclusive, Collaborative and Forward-thinking.
We are looking for an analytical, innovative, driven and methodical problem solver to join our Development team.
Benefits of joining us as our Development Operations & Stewardship Manager will include:
* Annually alongside your salary of £46,471 - £52,169, National Museums Scotland contributes 28.97% of this towards you being a member of the Civil Service Pension Scheme
* A generous annual leave of 28.5 days – rising to 33.5 after 5 years, plus an additional 8 paid days public holidays. For part time staff annual leave and public holidays will be pro-rated to reflect your normal working hours.
* Cycle to Work scheme
* Free access to national (and international) museums and exhibitions
* Exclusive discounts on both local and national High Street and online retailers
* A range of wellbeing benefits including Employee Assistance Programme 24/7
* Flexible working options such as hybrid working, part time working, paid special leave, career breaks and unpaid leave
* Access to all the above and more from day one of employment.
About the Development Operations & Stewardship Manager role:
This job sits within the Museum’s Development Team, supporting a team of fundraisers to build philanthropic relationships, corporate partnerships and run National Museums Scotland’s Membership programme. The successful candidate will report to the Head of Development and be a senior member of the Development team.
As Development Operations & Stewardship Manager at National Museums Scotland you will:
* Ensure that the CRM system(s) support fundraising objectives, processes and reporting requirements, maximising opportunities for actionable insights that enable fundraising growth
* Analyse and use supporter data to advise the department on strategic decisions, as well as preparing financial reports and forecasts
* Devise and lead a strategic prospect research plan, aligned with strategic funding priorities
* Oversee the accurate and timely reconciliation, recording and tracking of pledges and gifts across multiple income streams and three organisations
* Develop, implement and manage the supporter Stewardship framework, ensuring aligned donor and supporter retention activity across all income streams
Skills and experience we’re looking for in our Development Operations & Stewardship Manager:
* Senior fundraising operations role in the culture, higher education or third sector
* Significant experience of working with Tessitura, Raiser’s Edge or similar fundraising CRM(s)
* Significant experience of prospect research and pipeline management
* Advanced problem solving, organisational and planning skills
* Knowledge of the fundraising trends and data-led innovation in fundraising operations
* Strong financial acumen, with the ability to analyse financial information quickly and accurately
Hiring the right person for the right job is everything to us. We want to encourage you to apply if you think this is the role for you.
Please be sure to view our recruitment pack for this role (available on our careers website) for full details of the position that may help with your application.
The closing date for this role is 26/10/2025. The Selection Event is likely to take place Thursday 6th/Friday 7th November.
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