Please note this role will require working weekends. We're looking for a proactive, communicative, and tech-savvy IT Administrator to join a high-performing team. This is an incredible opportunity to work with a growing company based from home. What you will be doing You'll be the go-to person for all things IT support - from troubleshooting hardware and software to ensuring seamless collaboration across multiple platforms. You'll work closely with local and remote employees, helping to deliver a first-class IT experience in a high-energy, people-focused culture. You will also answer calls from external customers and deal with an enquiries that you may have, either via calls or emails. Key responsibilities Deliver hands-on support and development of websites and other IT Systems. Answer call from customers regarding queries they may have and resolve in an efficient and timely manner. Participate in documentation, process enhancement, and urgent support efforts. What you will bring: 3 years' experience in an IT Administrator, Desktop Support, or similar technical support role. Excellent communication skills - both written and verbal - with the confidence to support users across a range of technical backgrounds, from consultants to executives. Familiarity with remote support tools and distributed team environments. A collaborative spirit, customer-first mindset, and the drive to go the extra mile. The ability to juggle multiple tasks without dropping the ball - you stay calm under pressure and always follow through.