Job Title:
Data Entry & Helpline Operator
Location:
Chestserfield | Shift-based role (07:00–15:00 / 15:00–23:00)
About the Role
We are seeking detail-oriented and motivated individuals to join our
Data Entry & Helpline team
. In this role, you'll support the smooth running of survey operations by coding and inputting large volumes of data, as well as handling incoming calls on our survey helpline. This is a great opportunity for someone with strong attention to detail, excellent communication skills, and the ability to balance speed with accuracy in a fast-paced environment. Full training will be provided.
Key Responsibilities
* Input and verify large volumes of survey data and written comments using specialized software.
* Handle incoming calls from the public, healthcare staff, charity organizations, and other stakeholders via the survey helpline.
* Provide advice, complete surveys over the phone, and record information accurately.
* Assist with proofreading and quality checks to ensure accuracy.
* Carry out ad hoc duties to support the wider team.
What We're Looking For
* Self-motivated, methodical, and able to work independently as well as part of a team.
* Strong attention to detail with the ability to maintain accuracy under pressure.
* Confident telephone manner with clear communication skills; prior customer service experience is an advantage.
* Adaptability and willingness to support colleagues as needed.
* Must achieve an 80% pass rate in provided MRC Training (mandatory).
Working Hours
* Shift-based schedule: 07:00–15:00 or 15:00–23:00.
* Flexibility is required to cover operational needs.