The NKAM Purpose Is To Develop Mutually Beneficial Business Relationships Between Linde And Their Designated Portfolio Of Customers. Whilst Also Ensuring National Key Account individual targets are achieved, Ensuring all CRM targets including visits, pipeline and quotation quotas are met, and Develop and implement a customer strategy for all accounts within their portfolio in conjunction with the CDP and contract managers.
Responsibilities
* Achieve business objectives for NKA within designated customer accounts (OI, Net Sales, Profit)
* Manage and develop the National Key account portfolio and pipeline including renewals through the EOC process.
* Take responsibility for the sales process from forecasting enquiries and order to delivery
* Maintain and update CRM systems to show all customer visits and review meetings.
* Co‑ordinate and respond to all tenders received in conjunction with relevant teams within the business.
* Respond and facilitate short‑term rental requirements; identify profitable business opportunities from targeted accounts.
* Ownership of customer communication and stakeholder management.
* Collaborate with the LMH UK Regional Sales team to deliver the most effective customer solution and experience.
* Analyse account profitability data, identification and proactive intervention to optimise performance.
* Assist in the resolution of aged debt and invoicing queries. Identify health and safety concerns and advise necessary recommendations for both LMH employees and customers.
Qualifications
* Relationship management
* Commercial acumen
* Strategic business acumen
* Results focused
* Stakeholder management (internal and external)
* Forecasting, planning and strategy development
* Negotiation skills
* Complex sales process understanding
* Product/solution knowledge
* Change managementForecasting and reporting skills
* Communication, presentation skills
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