IT Service Desk Engineer
* Annual Salary: £28,000 - £30,000
* Location: York City Centre/Hybrid (2 days a week onsite, 3 days WFH)
* Job Type: 6 Month Fixed Term Contract (FTC)
Join a global provider of services as an IT Service Desk Engineer. This role is based in the heart of York City Centre with a hybrid working option. You will be the first point of contact for all IT support-related interactions, providing colleagues with the necessary tools and support to excel in their roles.
Day-to-day of the role:
* Deliver services that support business objectives and outcomes, providing technical support, training, and advice via phone, E-Mail, and direct collaboration with the wider IT team.
* Manage customer interactions efficiently and effectively, ensuring all interactions are logged on Service Now with concise notes and accurate ticket assignment.
* Provide a clear communication channel between customers and the IT organisation, managing expectations and setting the standard of behaviour for customer engagement.
* Maintain a high level of customer service, understanding the impact of issues on customers and the business, and managing them appropriately.
* Maintain and share knowledge of supported products and services.
* Understand the company's organisation and the customers of the Service Desk.
* Adhere to, promote, and support the company's Information Security policies.
Required Skills & Qualifications:
* Experience in IT Service Call Management.
* Proficiency in remote service tools.
* Skilled in Active Directory Administration.
* Understanding of TCP/IP, DHCP, and DNS.
* Familiarity with Office 365, Intune, and Endpoint.
* Fundamental desktop and network troubleshooting skills.
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