Job Overview
This is an exciting opportunity to join our dynamic team as a Receptionist/Administrator in the dental service.
Part-time in Eaglestone Health Centre, Hospital Campus Milton Keynes - 4 days per week: Monday, Tuesday, Wednesday, Thursday (08:45 - 16:45)
*Please note that the use of AI is monitored and if used in your application, must be declared.*
Main duties of the job
To provide comprehensive reception duties as part of a frontline team delivering high-quality service to patients and staff. The postholder will liaise extensively with patients and staff, making all appointments for patients.
In addition, there is responsibility for accurate financial transactions including banking, reconciliation, and debt collection. The postholder will be required to cover at other sites across the dental service.
Please note there are new visa changes in place from 9th April 2025, the eligibility for sponsorship has changed. Before submitting your application, please check the link below for further information regarding the qualifications or salary requirements to qualify for a skilled worker sponsorship: New rules to prioritise recruiting care workers in England - GOV.UK
The successful applicant may have contact with patients or service users. As an NHS Trust, we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues, and patients when working in healthcare settings.
Working for our organisation
Milton Keynes Community Health Services is committed to providing quality health & social care services, tailored to individual needs, delivered close to home. Our services aim to increase well-being & support recovery. We want our employees to feel valued, challenged, & supported.
Detailed Job Description And Main Responsibilities
Please see the full job description for further information.
Following training, the postholder will be competent in all reception sites across the service and with all relevant procedures.
* Deal with all enquiries professionally and empathetically, via telephone, face-to-face, or written contact.
* Maintain calm and effective communication, especially in potentially inflammatory situations, to gather accurate information and de-escalate conflicts.
* Use advanced communication skills when dealing with patients with additional needs, dental phobia, or challenging behavior.
* Liaise with reception colleagues across all dental sites to ensure timely access for all patients.
* Receive patients and prepare or advise them for their clinical care.
#J-18808-Ljbffr