A growing client in Kidlington, Oxfordshire are looking for an IT Support Technician to undertake first line technical activities concerning the installation and support of computer and related equipment, ensuring the smooth running of the company's business with the minimum of disruption.
You will be expected to act as first line support for all helpdesk requests and incidents for the company.
Main responsibilities
Face to face, telephone and email support
Purchase, Configure, install and maintain desktop and laptop PCs
Support of Telephone Systems
Configuration of telephone handsets
Support of audio-visual equipment, projectors and Video Conference facilities
Manage the resolution of issues, problems, service requests and changes via the Helpdesk tool
Audit of computers to ensure all software is authorised and licensed
Maintain an inventory/database of IT hardware and software
Liaise with third party IT support Companies and vendors
Support Other Offices as required
Any other IM or IM Admin related tasks.
Working to defined standards and procedures
Knowledge and Skills
Essential
Strong expertise in supporting Windows based PC's and servers
Previous experience working in a first line support role.
Windows Desktop (Enterprise)
MS Office & MS Products
Google G-SuiteDesirable
Windows Server
MS Exchange
Firewalls (Checkpoint, PALO ALTO)
Active Directory
Networking
Telephony
IT Security
Virtualisation (Vmware)
MDM Platforms
Mobi...