Switchboard Operator
Where: Mitie | 1st Floor, Unit 9 Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY, UK
Hours: 40hrs per week, working 5 shifts between Monday - Saturday. Operational hours are Mon - Fri 08:00-18:00 and Sat 09:00-17:00
Salary: £12.60 per hour
What is in it for you?
-A competitive salary
-A friendly and supportive team
-Training, career development & progression
-Overtime opportunities
-A great selection of benefits incl. Access to on-line GP services, death in service, share options and discounts for shopping, cinema, holidays, etc.
-Free on-site parking
About the role:
-Managing high levels of incoming calls that require redirected to the relevant department
-Answer calls in a professional and efficient manner, demonstrating a high level of customer service
-Capture and log call details to track workload and productivity
-Ensure correct procedures are adhered to
-Work as part of a team to achieve operational expectations
-To undertake additional duties in line with management requests as required.
-Meet individually set KPIs
About you:
-Previous switchboard/call centre experience is desirable
-Must have good knowledge of Microsoft Office, Outlook, Word, Excel and PowerPoint
-Must have excellent interpersonal skills and be able to work on own initiative and as part of a team
-Ability to work in a fast-paced environment.
-Ability to manage workload to meet team deadlines
-A willingness to learn and develop and show high level of commitment and professionalism
Essential
-Applicants must have a 5-year checkable history.
-You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.
Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.
We will consider flexible working requests from day one of employment.
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