Our client is an innovator in the private healthcare space, based in East Lothian. They are currently looking to welcome a professional and experienced General Practice Receptionist and Concierge to their team at a time they are seeing sensational growth. Responsibilities: * Welcoming patients and visitors in a warm and professional manner * Managing calls, emails, enquiries, and appointment bookings * Supporting new members from initial enquiry through to onboarding * Maintaining accurate patient records and administrative systems * Processing payments confidentially and professionally * Ensuring the reception and patient areas remain calm and inviting * Working collaboratively with the wider clinic team * Supporting operational and administrative tasks where required * Upholding the highest standards of discretion and confidentiality Experience Required: * Experienced in a customer-facing role within a premium service environment * Professional, organised, and detail-oriented * Confident managing multiple tasks and priorities * An excellent communicator with strong interpersonal skills * Calm, empathetic, and approachable * Comfortable using digital platforms and clinic systems Additional Experience: * Private healthcare or membership-based services * CRM systems such as HubSpot * Hospitality, concierge, or luxury customer service backgrounds If y...