Job Overview
We have an opportunity for a Gas Planner to join our North Gas Operation team based at Shiregreen, Sheffield. You will be joining the Gas Planning Team, scheduling appointments for Gas Safety Checks throughout the North Region. Ensuring gas engineers have well planned and efficient workloads and that customer appointments are managed effectively. Delivering high-quality, effective and efficient scheduling in accordance with legislative and contract specifications.
Key Responsibilities
* Deliver high-quality, consistent scheduling and programming of gas servicing and repairs across the North Gas Region ensuring compliance targets are met.
* Respond positively to complaints and breakdowns in service delivery to meet customer expectations in accordance with contract and service specifications, effectively communicating progress and outcomes to the customer.
* Manage relationships with internal and external customers, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately.
* Maintain effective filing systems, database records and processes that enable accurate recording and timely provision of information, ensuring they are as user friendly and accessible as possible.
* Assist in the production of quality statistical information on key performance indicators such as satisfaction levels and response times to assist managers in target setting, performance monitoring and implementing improvements.
Qualifications
* Experience of using multiple systems and processes to effectively schedule a field workforce.
* Working knowledge of relevant regulations, legislation and good practice.
* NVQ2 in Customer Service or Business Administration (or similar).
* Ability to extract and interpret data from a number of sources.
* Good negotiation and planning skills.
Benefits
* 25 days annual leave (rising to a maximum of 30 days) plus public holidays.
* A pension scheme with employer contributions from Sanctuary.
* Life Assurance.
* Employee Advice Service including counselling.
* Cycle to Work scheme.
* Voluntary health plans.
* Employee discounts.
* Wellbeing support and tools.
* Employee recognition scheme.
* Staff Networks focused on inclusion.
* £32,762 per annum (rising to £34,486 per annum after 12 months, subject to satisfactory performance).
Equal Opportunity
We foster a diverse and inclusive culture and encourage and welcome applications from people from diverse backgrounds. Building Equality and Diversity, Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to an inclusive environment for our employees and customers. We will make adjustments throughout your application process in line with Sanctuary's commitment to our Disability Confident employer status.
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