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We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will work in a fast-paced retail environment where no day is the same.
You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and full store that exceeds customer expectations.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service through on-the-job coaching and feedback.
You will have a great understanding of your store’s performance and be the specialist in delivering practical actions for its improvement by taking a hands-on approach.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
1. Coordinate the team to deliver the easiest shopping trip in the community
2. Opening/closing the store and completing duty cover, making decisions that benefit customers, colleagues, and safety
3. Be the go-to person for colleagues in the absence of the Store Manager for operational queries
4. Support the Store Manager in co-ordinating seasonal, community, and charity events to create an inclusive atmosphere
5. Ensure the store is clean, tidy, and well presented
6. Prioritise replenishment of products important to customers
7. Ensure point of sale and shelf labels reflect standards
8. Address overcharges immediately and prevent reoccurrence
9. Manage queues proactively to enhance customer experience
10. Coordinate colleagues' tasks and breaks around trade patterns
11. Be knowledgeable about store operations and lead improvements
12. Follow health and safety routines and ensure colleagues do the same
13. Communicate effectively with the team
14. Share ideas to simplify operations with the Store Manager
15. Always put the customer first, resolving queries and adjusting service as needed
16. Recognize colleagues providing excellent service
17. Identify and help remove obstacles to great service
18. Resolve colleague queries in the absence of the Store Manager or escalate appropriately
19. Ensure adequate staffing, managing short-term absences
20. Act as a Keyholder, attending alarm call-outs for store safety and security
21. Monitor and act on internal communications
22. Balance time across service and replenishment areas
23. Support Store Manager in managing store absence and conducting return-to-work interviews
24. Build relationships with Area Managers and People Partners, escalating issues and seeking coaching opportunities
25. If the store has a Post Office Local, duties include managing day-to-day operations of the Post Office, requiring passing a background check; failure to pass will result in withdrawal of the job offer.
As a Shift Leader, you will champion One Stop’s Core Purpose and Values:
Core Purpose
Serving our customers, communities, and planet a little better every day.
Values
* Our customers are at the heart of everything we do
* We treat each other how we like to be treated
* We work together as one team
* We make things easier
About us
One Stop Stores Limited is a retail convenience business with over 1,000 stores across Great Britain, employing more than 10,500 colleagues.
Most stores are open 7 days a week, from 7am to 10pm, offering a range of products and services including cash machines, Post Office, PayPoint, lottery, and vending solutions.
Part of Tesco since 2003, we operate from three distribution centres and serve communities throughout England and Wales.
We are committed to inclusivity and accessible recruitment, having achieved Disability Leader Level 3 accreditation. For support during the recruitment process, please click here.
Please Note: We only recruit individuals who have passed the school leaver’s age. For details, click here.
Our colleagues enjoy benefits such as discounts, flexible working, pension schemes, life assurance, private medical insurance, and more. For a full list, see the original description.
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