Lead IT Service Manager – Graphics Unlimited (Vic) Pty Ltd
As a Lead IT Service Manager, you'll oversee end-to-end service delivery, covering technology, support, and user experience. You'll manage SLAs, lead incident and problem management, and guide your team to deliver high-quality support. You'll also mentor others, manage stakeholders, and support out-of-hours incident response as part of a rota.
Pay: £75,026 plus 28.9% employer pension contributions. Hybrid working with 60% home working, flexible hours, and great work-life balance.
Lead IT Service Manager – DWP Digital
We are looking for a Lead IT Service Manager to join our community of tech experts in DWP Digital. We're driving a once-in-a-generation transformation of government services.
As a Lead IT Service Manager you'll be responsible for the end-to-end performance of digital products and services, covering technology, support and user experience. You'll define and manage service level agreements, drive resolution of complex issues, and ensure services meet business and user needs.
In this role, you'll lead service management activities including incident and problem management, service design and transition, and continuous improvement. You'll manage stakeholder relationships, support live service operations, and guide your team to deliver high-quality support.
You’ll also have line management responsibilities, supporting the development of others and acting as a point of escalation. As part of our IT Service Management community, you’ll have access to professional development opportunities and be expected to participate in a rota for out-of-hours major incident support.
Requirements
* Service Leadership Through Change – You can lead multi-functional IT service teams through significant change or incident management, making strategic decisions, communicating effectively, and delivering measurable service improvements.
* Performance-Driven Delivery – You can use performance data and analytics to drive improvements in desktop service delivery, applying relevant tools and techniques to achieve tangible impact.
* Stakeholder & Supplier Engagement – You can build and maintain strong relationships with senior stakeholders and suppliers, managing conflicting priorities to meet service goals.
* Environment Management – You can coordinate across Dev, Test, SI, and Live environments, identifying and mitigating risks associated with deployment and integration.
* Technology Integration – You can implement and integrate emerging technologies such as Intune, Windows 365, and AI/ML into live service operations, overcoming adoption challenges and ensuring smooth transitions.
Benefits
* An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
* Flexible working including flexible hours and family-friendly policies
* Time off volunteering and charitable giving
* Bring your authentic self to work with 'I Can Be Me in DWP'
* Discounts and savings on shopping, fun days out and more
* Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
* Sports and social activities
* Professional development, coaching, mentoring and career progression opportunities.
Location
You’ll join us in one of our brilliant digital hubs in Blackpool or Manchester, whichever you prefer. We also have all the tools and tech we need to enable our people to work and collaborate flexibly. We work a hybrid model - you'll be in the office about 60% of the time, and 40% home working.
How to Apply
CLICK APPLY for more information and to start your application.
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