Role: Technical Writer
Location: Burgess Hill, UK
Duration: 6 months (initially)
Outside of IR35
Duties
In this role, working for a large global pharma company you are required to maintain the documentation architecture for the UK and IEs affiliate notifications issued to external customers. Effectively Managing updates & revisions as require
Implement the marketing plan for customer notifications, in alignment with the department's strategy and our wider business goals. Ongoing assessment of volumes and types of affiliate notifications using available reporting tools ensuring oversight of product quality and safety for Roche stakeholders. Be recognised as the ‘subject matter expert’ for documentation and work closely with the customer experience/insights team to identify 'pain' and 'gain' points. Support / Train and educate commercial and technical teams in sourcing and and self serving customer notification data and documents.
Essential Requirements
Degree and/or postgraduate degree in a Science subject - Biomedical Science prefered
Excellent problem solving and communication skills
Proven ability to build relationships with internal and external stakeholders
Ability to work in a highly complex, cross-functional environment and stay focused on critical goals and outcomes
Proven Track record in writing customer facing technical communications
Desirable
Technical Writer qualification
Operational knowledge of the NHS/ context of healthcare
Understanding of the laboratory diagnostics market
Experience of Microsoft Office / Word / Excel / PowerPoint and Google suite to intermediate level
Experience of CRM systems