Service Desk IT Analyst needed in Norwich This is a temporary contract initially paying £14.42ph PAYE The reference number is: 000A DA11 / 1 The successful candidate will deliver a first-class customer service and will be the first point of contact for IT Support queries, working within the ITIL framework and to tight deadlines using remote support tools. They will champion a customer-led culture, working across IT to help embed and enhance the end-to-end customer experience and will monitor service delivery channels (human, digital, automated and self-service), resolving or escalating issues. If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Kirsty@essentialemploy.co.uk quoting the reference number. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please be prepared. You can also follow us at Twitter/Facebook/LinkedIn or via our website