Job Description
We are looking to recruit an experienced Claims Specialist for this established MGA
Responsibilities include:
Case Management: Efficiently handle a designated caseload of insurance claims (property, liability,
PI/D&O) from first notification through to closure.
• Review and assess each insurance claim in-line with client philosophies with a focus on more complex
claims.
• Liaise and assist brokers and insurers throughout the claims process, offering guidance and support.
• Collaborate with Underwriters on coverage issues, renewals and claims queries.
• Assess claims validity and coverage in accordance with policy terms.
• Maintain accurate records and update claims management systems.
• Provide regular updates to stakeholders and escalate complex cases when necessary.
• Ensure claims are processed in a timely manner in accordance with KPI’s
• Provide comprehensive verbal and written advice on all aspects of Policy Wording in relation to cover
and claims.
• Provide advice to policy holders on their claims and the best method of settlement where appropriate
• Obtain relevant documentation for the assessment of the claim including photographs, third party
reports, receipts/proof of purchase etc.
• Ensure all recovery aspects of claims are monitored and amounts due are obtained where necessary
• Highlight potentially fraudulent claims to the Claims Supervisor and third parties as appropriate
• Liaise with policyholders, clients, insurers, loss adjusters and other relevant parties to ensure good
relationships are maintained.
• Settling claims and advising policyholders of the outcome.
• Ensure company records are maintained (using Pro-Claim or other IT platform as provided) on all claims.
• Ensure system Tasks are completed in a timely manner.
• Ensure Compliance with FCA regulations and internal policies.
• Support the Claims Manager with reporting and analysis.
• Work proactively within a team, share knowledge, and contribute to continuous process improvement
initiatives.
• Undertaking any other related duties as may be reasonably required.
This position offers a reflective salary and benefits package.
Hybrid working
Genuine career opportunities
If you feel you have the relevant experience within the Claims environment then please submit your CV for consideration.
* The Recruiter Insurance Specialists are acting as a Recruitment Agency