Overview
Snorkel Washington, England, United Kingdom
We are excited to offer a Product Support Engineer position at Vigo Centre, providing comprehensive after-sales support for Snorkel customers, including both official Snorkel Distributors and direct end users. This role requires extensive travel across the EMEA region to deliver top-tier on-site support and training.
Key Responsibilities
* Provide technical and customer support for Snorkel machines post-delivery, ensuring prompt resolution of any issues reported by customers.
* Act as the primary customer interface on behalf of Snorkel, maintaining the highest standards of professionalism and support.
* Perform on-site technical support, troubleshooting machine issues, and offering guidance to customer technical teams.
* Deliver service training on Snorkel machines for distributors and major fleet customers.
* Conduct proactive customer visits (sometimes with the Sales Team) to strengthen customer relationships and address ongoing support needs.
* Report on machine service and reliability issues to the Vigo Quality Manager and Operations Team.
* Support spare parts sales by engaging in discussions that explore opportunities to generate additional revenue.
* Maintain records of support activities, field service issues, and ensure the circulation of relevant service bulletins.
* Promote a safe working environment and support customer events, exhibitions, and special activities as requested.
Qualifications & Requirements
* A formal engineering qualification (equivalent to BTEC ONC/HNC) is required, or substantial hands-on experience with powered access equipment, supported by a solid engineering background.
* Strong communication skills (written and verbal), with a professional demeanor in all customer interactions.
* Flexibility and willingness to travel extensively across the EMEA region.
* Proficiency in foreign languages such as Dutch, French, or Spanish would be a plus.
This is an excellent opportunity for someone with a technical background and a passion for customer service to join a global leader in powered access equipment. If you are motivated to represent Snorkel, deliver exceptional support, and drive positive customer relationships, we encourage you to apply.
For further details, please don’t hesitate to get in touch.
Application Deadline: 6th September 2025
Job Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Information Technology
* Industries: Machinery Manufacturing
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