Description
To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
Hello Future Community Advisor
Welcome to FNB, the home of the #changeables. We are a trusted partner, deeply invested in creating a better world by delivering innovative, contextual, and customer‑centric financial solutions.
As part of our FNB Points of Presence (POP) team, the Community Advisor plays a critical frontline role in delivering excellent service to customers ensuring they are served promptly, their needs are understood, and their requests are processed accurately and efficiently. This role contributes to business growth by driving exceptional customer experiences, growing the client base, and supporting sales and service delivery aligned to FNB’s standards.
Now’s the time to imagine your potential in a role where service excellence, customer understanding, and operational effectiveness come together.
Are you someone who can:
1. Serve customers promptly and professionally, ensuring their needs are fully understood
2. Deliver an excellent customer experience aligned to Balanced Scorecard service standards
3. Achieve net profit growth through effective sales and service support
4. Manage the migration of customers from traditional transactions to Self‑Service and digital channels
5. Grow the active customer account base to expand overall client engagement
6. Identify and maximise cross‑sell opportunities to strengthen customer relationships
7. Track, control, and influence sales activities to achieve predetermined sales targets
8. Track, control, and influence service activities to improve service efficiencies
9. Provide efficient administration through careful planning, accurate reporting, and timely information updates
10. Check and verify transactions daily to ensure new business applications are processed and closed within required timelines
11. Produce accurate and reliable sales and service statistics for management and decision‑making
12. Comply with governance, legislative, and audit requirements
13. Uphold FNB’s Golden Rules processes and procedures consistently
14. Take accountability for self‑development and continuously grow personal capability
Qualification & Experience Requirement
15. Minimum Qualification: Grade 12/ NQF Level 4
16. Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
17. 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services
You will be an ideal candidate if you possess the following:
18. Excellent communication and relationship‑building skills and an ability to engage diverse customer needs
19. Confidence in guiding customers toward digital and Self‑Service solutions
20. Ability to identify sales opportunities and support portfolio growth
21. High levels of accuracy, discipline, and adherence to process
22. Strong organising, planning, and time‑management capability
23. Commitment to delivering consistent, exceptional service
You will have access to:
24. A customer‑facing role within the FNB Points of Presence network
25. Exposure to digital enablement, customer engagement, and frontline service practices
26. Ongoing learning and development aligned to service, sales, and operational excellence
27. A collaborative, supportive branch environment focused on customer delight
You can be a match if you are:
28. Customer‑centric with a passion for delivering exceptional experiences
29. Motivated by achieving performance targets
30. Organised and detail‑driven with strong follow‑through
31. Ethical, compliant, and aligned to governance requirements
32. A strong team player who builds positive working relationships
33. Proactive in your learning and personal development
Apply now if you are ready to take the next step in your career as an FNB Points of Presence: Community Advisor, delivering exceptional service, growing customer relationships, and contributing to sustainable business performance.
All appointments will be made in line with FirstRand Group’s Employment Equity Plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information voluntarily; this information will be kept confidential unless required by law.
Important Closing Date Note
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
28/05/26
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.