Job Title: Promotional Operations Support
Location: Shoreditch (Hybrid)
Duration: Until 25/12/2026
Max. Budget: £41.9k per annum + paid holidays + pension or £219 per day Inside IR35
The Opportunity:
* Client is currently looking for a diligent and meticulous individual to join our Digital Operations team in a Pricing & Promo operations role.
* This position provides a great opportunity to contribute significantly to the successful implementation of our promotional and pricing strategies, working closely with teams from various departments to ensure the effective implementation of initiatives across multiple geographies.
What you will do:
Promotional Operations Support
* Support Promotional Operations leads in the end to end execution of quarterly and ad hoc promotional requests
* Help ensure operational readiness of promotions across client’s website and other routes to market, including:
* Workflow and dependency checks
* Readiness validation
* Pre launch testing support
* Assist with the preparation and maintenance of promo discount calculations, templates and execution outputs
Process & Intake Management
* Help manage a Jira based intake process for promotional requests:
* Tracking incoming asks
* Supporting prioritisation
* Monitoring progress and timelines
* Maintain and update Standard Operating Procedures (SOPs) as processes evolve
* Support continuous improvement initiatives to make promo execution simpler, faster and more reliable
Cross Functional Collaboration
* Act as an operational point of contact for internal partners, helping route questions, clarify requirements and ensure information is accurate and complete
* Support issue identification and escalation where promotional execution risks are identified
* Help identify, log and follow up on promo related site or execution issues to ensure timely resolution
Operational Rhythm & Team Enablement
* Support operational communications such as newsletters, updates or documentation
* Assist with ad hoc projects and initiatives that improve how the team works
* Build strong foundational knowledge of client’s promotional processes, systems and stakeholders
What you need to succeed:
Foundational Skills
* Degree or equivalent practical experience
* Comfortable working with Excel or spreadsheets, with a willingness to build confidence and capability
* Strong attention to detail — you care deeply about things being right, not just done
* Organised and reliable, with the ability to manage multiple tasks in a fast moving environment
Ways of Working
* Curious and inquisitive — you ask good questions and want to understand the why
* Proactive — you spot issues early and take ownership of follow ups
* Collaborative — you enjoy supporting others and contributing to shared success
* Adaptable — comfortable adjusting priorities as business needs change
Mindset
* Comfortable being part of a supporting role that enables others to succeed
* Motivated by impact, learning and continuous improvement
* Aligned with a culture where we challenge respectfully, support each other fully, and focus on outcomes over optics