Technical Resident Liaison Officer - Kitchen & Bathroom Refurbishments Based in Uxbridge Full time, permanent £35,000 - £38,000 + benefits
You must have strong technical knowledge within a kitchen and bathroom contract to be a suitable fit for this role.
This role requires an RLO with strong knowledge of kitchen and bathroom refurbishments who can confidently engage with residents and explain works in detail. You will be primarily responsible for carrying out pre-start meetings with tenants, ensuring residents fully understand the scope, programme, and expectations prior to works commencing.
You will develop positive working relationships with residents, provide clear information and support throughout the programme, and proactively prevent dissatisfaction. You will act as the key link between residents, site teams, and the client, resolving queries and complaints efficiently. Experience working on planned works within Social Housing is essential, particularly on kitchen and bathroom refurbishment schemes.
Key Responsibilities include:
Working on planned maintenance projects within Social Housing
Strong knowledge of kitchen and bathroom refurbishments
Leading resident pre-start meetings, using strong technical knowledge of kitchen and bathroom refurbishment contracts to clearly explain the scope of works
Carrying out pre-entry visits and resident inductions
Explaining scopes of work, programmes, and access requirements to residents
Collecting tenancy agreements and approval forms
Acting as the main point of contact for residents throughout the works
Resolving resident issues, concerns, and complaints promptly and professionally
Liaising closely with site management and subcontractors
Building effective working relationships with housing associations and local stakeholders
Attending and contributing to tenant meetings and forums as required
Full clean driving licence with own vehicle
You will be working for a modern, forward-thinking business that believes the strengths, skills, and personalities of their people are key to the group's success.
Please apply online now, or call Meg on 07984 974707 for more information.
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