E-Commerce Customer Support and Office Assistant
Location: Wareham, Dorset
Salary: £12.50 per hour
Hours: 9.00-16.30 (possibly with some minor flexibility for the right person)
Our client is one of the largest metal clay suppliers in Europe, passionate about top-quality products, and giving top-notch service, which shows in their reviews and customer feedback. Whilst having grown lots, they're still a small family owned company, with a close and friendly team who care and look after each other.
Do you love customer service, helping people, keeping things organised, and being part of a close-knit team?
Are you reliable, positive, independent, and a confident self-motivated worker?
If so, they'd love to hear from you.
They are busy and are looking for an additional full time Customer Support and Office Assistant with immediate start.
Key Responsibilities
This is a varied role, but your main tasks are to understand and help their customers via email and phone, support the team to ensure orders go out on time, and general office/stock support. For instance;
1. Email and phone product and order support - about 85% is via email.
2. Back-office management of their shipping software and ordering system and office admin
3. Liaising with couriers (and sometimes suppliers) regarding issues ...