About the Role
One of our local authority clients is looking for an experienced Billing and Recovery Officer to support their Revenues team on a short-term assignment. This role is crucial to maintaining effective billing and recovery processes for Council Tax, ensuring compliance with legislation and maintaining high collection rates.
You'll be part of a busy and customer-focused team, helping residents manage their liabilities while supporting the council's income generation goals.
Key Responsibilities
Administer Council Tax recovery processes, including issuing reminders, final notices, summonses, and managing liability order actions.
Handle incoming queries from residents via telephone, email, and written correspondence, providing accurate advice and negotiating affordable repayment plans.
Manage referrals to and communications with external enforcement agents, including decisions on returned cases.
Represent the Council in magistrates' court hearings relating to Council Tax liability, as required.
Ensure accurate data entry and contribute to compiling performance statistics and supporting system testing as needed.
Work collaboratively across departments to ensure a joined-up approach to corporate debt recovery, aligned with relevant legislation and policies.
Manage your own workload efficiently to meet team objectives and service standards.
Promote and maintain a respectful, inclusive approach in all customer and colleague interactions.
About You
To be successful in this role, you will need:
Previous experience in a Council Tax billing or recovery role within a local authority or similar setting.
A good understanding of Council Tax legislation, recovery enforcement tools, and the legal framework around debt collection.
Strong communication and negotiation skills, with the ability to engage empathetically with vulnerable customers.
Familiarity with Council Tax systems such as Northgate, Capita, or Civica (preferred but not essential).
Availability to commit to the full duration of the assignment.
Interested?
This is a great opportunity to join a supportive Revenues team in a key frontline role. If you're available immediately (or soon), and bring the right experience, we'd love to hear from you.
Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law