Overview
Customer Service Specialist – office based in Glasgow. Teleperformance is a fast-paced contact centre employer who works alongside a number of household known clients to deliver world class customer service.
We have a fantastic opportunity for inbound customer service for our Personal Banking line of Lloyds Banking Division campaign.
Here is all you need to know…
Responsibilities
* Answer inbound calls with enthusiasm and a desire to help customers at the first point of contact
* Support and provide a positive experience for all customers by helping with personal banking tasks, for example: bank transfers, direct debits, and digital banking support
* Assist customers who may be going through financial difficulty and provide debit card support
* Promote channels such as Internet Banking and ensure customers have access to the bank’s full range of services
* Problem solving: take ownership of queries and resolve them, delivering a positive difference for customers
* Ensure all customers are supported in line with regulatory requirements to protect customers
* Record customer complaints in line with policy and resolve at first touch where possible
* Adapt to busy days and handle a wide variety of customers with excellent time management
* Follow banking processes and explain them to customers
What we are looking for
* A professional, polite and courteous telephone manner
* Ability to deliver excellent service with an outgoing nature
* Excellent verbal communication skills; fluency in English is essential
* Good listener with empathy, patience and understanding
* Confident and proactive in dealing with difficult situations and conversations
* Confident in customer conversations
* High levels of accuracy and attention to detail
* Ability to work independently
* Ability to make complex decisions
* Self-motivated with effective problem-solving
* Interpersonal skills
* Driven to work towards achievable targets
* Excellent numeracy skills
* Previous banking/financial experience is highly desired but not essential
* Previous call centre/customer service experience is essential
Values we look for
* Process Excellence
* Collaboration
* Communication
* Emotional Intelligence
* Open-Mindedness
* Critical Thinking
* Solution Orientation
* Entrepreneurship
Role details
* Start Date: October 2025
* Salary: £12.21 per hour
* Job Type: Full Time – Permanent
* Working Hours: 40 hours per week (including training)
* Operational hours after training: 08:00 – 22:00, Monday – Sunday (full flexibility)
* Training: 2 weeks based in Glasgow, City Park
* Training hours: 09:00–18:00, Monday – Friday
* Joining the team: First 3 months on-site in Glasgow, then option to work on-site or from home depending on performance
Benefits
* Perks at Work – Savings Discounts / Free Online Classes
* Help@Hand – Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GP, Mental Health, Financial and Legal Advice
* Critical Illness – up to £10,000
* Cycle to Work Scheme
* Eyecare support voucher
* Holiday Purchase Scheme
* Length of Service Awards
* Workplace Pension
* Monthly Inspire Awards
* Refer-A-Friend earns up to £1,200
* Monthly Wellbeing Webinars
* Dedicated Employee Experience progression support
* 28 days annual leave (inclusive of bank holidays), increasing with length of service
* Discounted Bus Travel in Glasgow
Disclaimer
Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels (UK phone number, text or Teleperformance or talent.icims email address). If you receive suspicious communications claiming to be from Teleperformance, disregard them and report the incident. Your security is our priority.
Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign. If you pass the assessment but do not meet the language requirements, we will endeavour to find other suitable roles where possible, otherwise we reserve the right to reject your application.
If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch within 48 hours.
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