The opportunity
This role sits within EY Seren’s Research and Insight team. Everything we do is guided by our purpose: we believe helping humans to continuously understand each other, and become more responsive to one another's needs, is central to successful transformation - whether personal, organisational or global. We appreciate that humans are complex - full of contradictions, dilemmas and irrationality. We believe appreciating human complexity is the key to building empathy and connection, which allows us to unlock growth and human transformation.
As one of our Senior Design Researchers you will work within cross-functional teams to inform improvement of existing services, the design of new ones, and - ultimately - fuel the growth of our clients’ businesses and build a better working world. With guidance from more senior team members, you will fuse design research with our quantitative research, data analysis, and futures research teams. Working with our wider service design and build practices to apply your insights into the iterative and agile process, all with the goal of helping our clients provide products and services that help their customers progress. You will have the opportunity to work with some of the largest and most prominent organisations across a variety of sectors – from financial services, energy and resources to local and central government.
EY Seren provides an environment in which you can grow as a design research professional and learn from other world-class practitioners.
Your key responsibilities
You’ll be a passionate design researcher and an advocate for customer-centricity. As well as being proficient in qualitative research and able to deliver top quality design research engagements, you will be passionate about collaborating across boundaries with other research and design disciplines.
1. Deliver Design Research within mixed-practice EY Seren teams, leveraging the power of qualitative Design Research, and drawing on the wider Research and Insight capability
2. Apply your experience in research, providing hands-on planning and delivery, coaching Junior researchers and managing senior stakeholders from the client, EY and EY Seren teams.
3. Be an integral part of our project teams through the work, maintaining EY Seren’s values and high quality of client service
4. Work collaboratively with other Practices in EY Seren to combine the power of qualitative design research with our company’s design, business and delivery expertise
5. Provide teams and clients with a clear view on all research options available, working with Lead Consultants to plan pricing and resourcing
6. Play an key role in furthering Design Research capability and our Research & Insights Practice community
Skills and attributes for success
7. Growing knowledge of a diverse range of design research methods
8. Demonstrable practical experience delivering design research projects, either in an academic environment or in a commercial setting.
9. Awareness of how your work integrates into wider new product and service design methods
10. Strong problem-solving skills
11. Strong verbal and written communication skills
12. Experience in working collaboratively across teams and business functions
13. Experience in managing stakeholders, both internally and externally
14. Awareness of wider product and service design methods
To qualify for the role you must have
15. Extensive work experience in relevant research field
16. Growing experience with at least several of the following types of research: usability testing, ethnography, co-creation, contextual inquiry, cultural probes, foresight workshops, literature reviews, diary studies, multi criteria analysis, mindset / persona development
Ideally, you’ll also have
17. Experience working with behavioural science / economics
18. Experience in using some quantitative research methods
19. Experience working with systems thinking / theory
20. Experience in social listening methods
21. Experience working within agile product development and SCRUM environments
22. Background in management consulting or other client facing professional services
What working at EY offers
We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts offers and promotions. Plus, we offer:
23. Support, coaching and feedback from some of the most engaging colleagues around
24. Opportunities to develop new skills and progress your career
25. The freedom and flexibility to handle your role in a way that’s right for you
About EY
As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.