Part time | Flexible hours between 12pm - 8pm Our client is currently looking for motivated and personable Telesales Executives to become a vital part of their Customer Operations Team at their Inverness office. You’ll play a key role in driving customer growth and satisfaction—engaging with both new prospects and existing customers to deliver exceptional service and value. What you’ll be doing: * Making outbound calls to potential customers generated through marketing and field sales * Handling inbound sales enquiries with professionalism and urgency * Understanding customer needs through effective questioning and recommending suitable packages * Promoting Value Added Services (VAS) and upselling higher-value tariffs * Managing contract renewals and encouraging customer referrals * Using CRM tools to accurately track calls, manage leads, and maintain pipeline visibility * Supporting the customer service team to ensure a smooth onboarding experience * Handling objections confidently and professionally * Ensuring every customer interaction meets our quality standards and reflects our brand positively What we’re looking for: * Previous experience in a customer-focused or telesales role * Strong verbal communication and active listening skills * A positive, adaptable attitude with a customer-first mindset * Resilience and the ability to stay calm under pressure * Confidence representing a brand and promoting its value * Flexibility to work some evening shifts when required If you are looking for part time work and the above sounds of interest please contact Lyndsey at Global Highland