Job Description Responsible for all aspects of office administration activities whilst being reactive to the needs of the business. Warmly greet visitors to the office; answer phone calls in a polite, professional manner, passing on clear messages where appropriate. Maintain accurate client and Care Professional records on Home Instead software Manage correspondence by responding to emails and handling incoming and outgoing post. Maintain effective systems ensuring that all filing and databases are kept up to date. Support service delivery process including ensuring compliance, auditing and updating systems. Coordinate holidays for the office team and Care Professionals. Coordinate Care Professional retention activities such as newsletters, Care Professional of the month etc. Provide project admin support to ensure successful project implementation and timely adoption where appropriate. Provide administrative support to all aspects of the business i.e. operations, finance and recruitment/HR. Take notes at HR meetings when required Provide basic local IT support i.e. setting up & removing users from systems and creating email addresses. Control the office supplies and make sure it is in accordance with office needs. To undertake any support or administration duties as and when required. Participate in the office rota to include on-call duties as required Ensure compliance with Home Instead’s Equality and Diversity Policy, in respect of employment and service delivery. Carry out any other duties deemed necessary for the successful operation of the business.