Overview
An exciting opportunity has arisen at Darley Dale Medical Centre to join our Patient Services Team.
The successful applicant will deliver reception & administrative duties to a high standard, delivering excellent patient service and ensuring the Practice is effective & efficient.
We are based across three sites at Darley Dale, Winster & Youlgreave, with 8,500 patients in our care and fortunate to be based in the beautiful Derbyshire Dales near the hustle & bustle of Matlock.
The vacancy is full time, 27 hours per week, with one hour for lunch.
Overview of Patient Services Reception Duties:
1. Reception desk: all patient facing enquiries
2. Telephony: booking appointments & patient enquiries
3. Workflow: managing clinical requests
4. Prescriptions: processing, medication reviews & enquiries
5. Registrations: permanent & temporary patients
6. Reception Administration: co-ordination of online services, patient visits allocation, email management and support to both clinical & non-clinical staff
Essential Skills & Qualities:
1. Outstanding work ethic
2. Excellent customer service skills
3. Strong IT skills: outlook, internet, word, excel, PowerPoint
4. Administration work experience
5. Excellent communication skills
Desirable Skills & Qualities:
1. Reception experience
2. Telephony experience
Our Team:
· Partnership Business Manager
· Assistant Practice Manager
· Patient Services Manager
· 10 Patient Services & support staff
· 6 Dispensing staff
· 4 GP Partners & 5 GP's
· 7 Nursing staff
Working Environment:
· We promote a professional, positive, friendly & hardworking environment for all staff.
· We are transparent, approachable and open to improvements to develop the Practice for both staff & patients.
Work Ethic:
· Reliable
· Flexible
· Highly motivated
· Positive
· Team player
· Driven to exceed objectives
Benefits:
· 25 days annual leave (pro-rota)
· 8 bank holidays (pro-rota)
· Pension
· Professional environment
· Supportive team
· Effective induction & training package
· Ongoing development opportunities
Full time, 27 hours per week, with one hour for lunch:
* Tuesday - 08:00 - 14:00
* Wednesday - 07:30 - 16:30
* Thursday - 10:00 - 18:30
* Friday - 13:00 - 18:30
The successful applicant will be provided with a full induction & training plan, coaching & support, working rota & detailed how to guides.
Work remotely
* No
Job Type: Part-time
Pay: £12.21 per hour
Expected hours: 27 per week
Benefits:
* Company events
* Company pension
* Employee discount
* On-site parking
* Sick pay
Work Location: In person