Nuneaton & Bedworth Borough Council is a small Council with big values. We are committed to ensuring our services are delivered to the highest possible standard and we put the customer at the forefront of everything we do. By working for us you will become part of the team and will play your part in serving our community.
Responsibilities
* Manage and coordinate complaints, FOI, SAR, EIR requests, and Member/MP enquiries, ensuring compliance with statutory deadlines and service standards.
* Act as a key point of contact for information governance matters, providing advice and guidance to services on handling complex cases and responses.
* Work collaboratively with internal teams and external stakeholders to resolve complex complaints and enquiries, including liaison with the Ombudsman where required.
* Maintain accurate records, monitor performance, and produce reports to support continuous improvement and reduce complaints and enquiries.
* Support the development, implementation, and ongoing improvement of corporate systems and processes relating to complaints and information requests.
* Provide high-level corporate and administrative support to the Executive Team, including managing correspondence, diaries, and meetings.
* Handle sensitive and confidential information with professionalism and discretion at all times.
* Contribute to corporate projects and support wider organisational priorities and service delivery.
Qualifications and Skills
* Strong administrative experience, including managing correspondence, producing documents, and supporting meetings.
* Excellent communication skills, with the ability to engage effectively with colleagues, senior managers, Elected Members, and external stakeholders.
* Experience of building and maintaining effective working relationships across teams and organisations.
* Ability to manage multiple priorities and meet tight deadlines in a fast-paced environment.
* Experience of handling sensitive and confidential information with discretion and professionalism.
* Strong attention to detail, including the ability to review, edit, and improve written responses.
* Ability to analyse complex information and support the resolution of complaints and enquiries in a balanced and effective way.
* Proven ability to work collaboratively to deliver outcomes, particularly when dealing with complex or cross-service issues.
* Awareness or understanding of data governance and information management principles, with a willingness to develop knowledge in areas such as FOI, SAR, EIR, and data protection.
Benefits
* Flexible working
* Local Government Pension Scheme
* Generous holiday allowance
Other Information
This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.
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