Overview
Direct message the job poster from Pure Resourcing Solutions
Job title
Technology Lead @ Pure - AI-ML/Software Engineering/Test/Data
This role is an onsite role based in Essex. Pay up to £35,000.
Are you a recent engineering graduate with a passion for problem-solving and helping customers succeed? This is an exciting opportunity to join a forward-thinking technology business as a Graduate Customer Support Engineer. You’ll play a key role in ensuring customers get the very best from their products, becoming a trusted technical partner and making a real impact from day one.
What you’ll be doing
* As a Graduate Customer Support Engineer, you’ll work directly with customers to troubleshoot issues, resolve technical questions, and provide guidance on the installation and use of cutting-edge products.
* You’ll collaborate with internal engineering and product teams, capturing feedback and contributing to the continuous improvement of the technology.
* This is a varied, customer-facing role where you’ll develop your technical expertise while building strong relationships with users across different industries.
* Supporting customers with installation, configuration, and ongoing product queries
* Diagnosing and resolving technical issues, escalating complex cases where needed
* Creating and updating knowledge base articles, guides, and resources
* Delivering training sessions to help customers get the most from their systems
* Acting as a key link between customers and internal engineering teams, sharing feedback to drive product enhancements
* Working within agreed service levels to ensure a high-quality customer experience
About you
* Degree in Engineering (Electronics, Computer Science, or related discipline)
* Knowledge of at least one programming language (C#, .NET, Python, LabVIEW, VeriStand)
* Strong analytical and problem-solving skills
* Excellent communication skills with the ability to explain technical concepts clearly
* Adaptable, proactive, and able to work well under pressure
Desirable skills
* Familiarity with Salesforce ServiceCloud or similar CRM tools
* Knowledge of international standards for instrument control (PXI, LXI, VISA, IVI)
* Practical experience with Test & Measurement instrumentation
Why apply?
This role offers an excellent platform for a graduate engineer looking to start their career in a technical and customer-focused role. You’ll gain exposure to complex systems, work alongside experienced engineers, and develop both your technical and professional skills within a supportive environment.
Job details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Information Technology
* Industries: Technology, Information and Media
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