Key Responsibilities
* Providing front of office support to residents and visitors to the building, maintaining excellent customer service at all times.
* Updating the company in-house booking and customer relationship management system.
* Supporting customer show rounds to ensure maximum occupancy of the residence.
* Ensure the building is managed and maintained in line with company policies and procedures to make sure the residents receive a high-quality service.
* Respond positively and quickly to customer enquiries and complaints and take appropriate action in line with company procedures.
* Create a friendly and safe environment for students to feel comfortable speaking with the team about concerns they might have about their accommodation or wellbeing.
* Always interact with students professionally, showing empathy towards any issues you may find and understanding that this is their home.
* Engaged with the students to capture feedback and insight to improve services to their needs.
* To create monthly fun and diverse events for students to participate in and support the coordination of any open days.
* To maintain the sites review scores across all platforms above 4 star.
* Have regard for Student Welfare and if necessary, liaise with the appropriate welfare professionals.
* Comply with Health and Safety requirements.
* Manage the incoming post and deliveries and ensure it is distributed efficiently.
Qualifications
* Previous experience within a highly customer focused role.
* Experience within accommodation, hotels/hospitality or retail would be preferred.
* Outstanding customer service skills with strong verbal and written communication.
* The ability to think on your feet.
* A confident, polite and professional persona.
* Good working knowledge of IT systems including Microsoft Office and Social Media platforms.
* Smartly presented.
Hours of Work
* Monday to Friday 8am to 5pm or 9am to 6pm on a rota’d shift basis.
* We require you to work 1 in 5 Saturday’s 8am to 5pm on a rota’d shift basis, with hours given back in lieu the following week.
* During our summer turnaround period, we may require additional support to cover additional hours.
* Paid overtime.
* Life Assurance cover.
* Employee Assistance Scheme.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Customer Service and Administrative
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