Who You Are You are a proactive, customer-focused individual who thrives in a dynamic environment. You have excellent communication skills, a professional demeanor, and a strong desire to assist and resolve customer issues. You are enthusiastic about learning new processes and systems and can work well both independently and as part of a team. What the Job Involves This role requires providing an efficient and streamlined service to customers of West Lancashire Borough Council. You will be the first point of contact for all service enquiries, handling them via telephony from the Contact Centre in Ormskirk and face-to-face at Customer Service Points in Skelmersdale and Ormskirk. Responsibilities include responding to face-to-face, telephone, and electronic queries, resolving customer issues, collaborating with management and staff, supporting visitors and colleagues, and liaising with other council staff and external agencies. Please note that this role is office-based for 5 days a week with no hybrid option. Skills Strong communication and interpersonal skills Proficiency in telephonic and face-to-face customer service Capability to solve customer issues efficiently Ability to learn new processes and systems quickly Experience in liaising with multiple teams and external organizations Professionalism and ability to work independently