Overview
To contribute to the provision of high quality administrative, reception and telephony services to the Highways and Streetcare Services teams and to ensure an effective, efficient and responsive interface between the Group and our customers, both internal and external.
Responsibilities
1. To provide high quality customer service by the delivery of telephony, reception and administrative functions as required.
2. To provide general advice and information to customers, to book services requested and record complaints accurately.
3. To deal with telephone enquiries following the procedures and processes as laid down for each Service Area.
4. To maintain good working relationships with other parts of the Council and outside organisations.
5. To carry out faxing / filing / photocopying / typing / mail / data inputting and other administrative functions as required.
6. To undertake reception duties as required.
7. To train other staff in the use of systems and protocols.
8. To maintain adequate stocks of stationery and other consumable items.
9. To ensure that generic e-mail boxes are interrogated and any requests for services or complaints are dealt with in an appropriate manner on a daily basis.
10. To ensure that the Council-wide CRM database is interrogated and any requests for services or complaints are dealt with in an appropriate manner on a daily basis.
11. To ensure that any money taken is banked in an appropriate and timely manner.
12. To support Emergency Planning operational staff during times of crisis e.g. flooding, whiteout, pollution control etc.
Qualifications
Knowledge of administration & customer service
#J-18808-Ljbffr