SERVICE MANAGER (DYN- IDSVA)
Based: Cardiff main office, other travel is expected.
Salary: £25,881.71 - £26,682.24 - £27,507.47 pro rata
Hours:21.75 flexible hours per week on a permanent basis to 31 March 2026, may be extended pending further funding.
Closing date: 16 Nov 2025
Interviews 27th and 28th Nov 2025
This vacancy is subject to Eligibility to Work in the UK check, an Enhanced DBS and satisfactory references.
Make a real difference
Are you a dynamic, self-motivated professional and keen to make a difference to the lives or men? Do you want to shape services that improve the lives of men experiencing domestic and/or sexual violence? If so, wed love to hear from you.
We are looking for a passionate, forward-thinking self-starter who will drive innovation, delivery and improvement whilst developing effective ongoing practice.
The opportunity
You will lead a high-quality, trauma-informed front-line service for male victims and survivors, ensuring those at highest risk receive a premium, holistic response.
As Service Lead, youll manage a small team of caseworkers, deliver an effective helpline for male victims, and coordinate and deliver training to professionals to raise awareness and strengthen effective multi-agency responses.
Job outline:
* Provide holistic support to male victims of domestic and/or sexual violence.
* Manage day-to-day operations and line-manage a small team of caseworkers.
* Deliver an effective helpline for male victims, ensuring accessible and responsive support.
* Coordinate and deliver training sessions to professionals, increasing awareness and improving responses to male victims.
* Drive innovation, delivery, and continuous improvement in service design and practice.
* Initiate, develop, and monitor multi-agency links, protocols, and procedures to keep safety central to all services for male victims of domestic violence.
* Champion and contribute leadership to the local domestic violence strategy.
Youll bring:
* Proven service delivery experience in a safeguarding or related setting.
* Experience coordinating IDVA roles and staff case management.
* Understanding of the criminal justice system and partnership working.
* Strong knowledge of domestic and sexual violence dynamics and risk.
* Confidence working in multi-agency operational partnerships.
* Excellent communication and presentation skills to support training delivery.
Benefits:
* Casual dress
* Company pension (Safer Wales pays10%)
* Expenses
* Sick pay
Schedule:
* Monday to Friday 9am -5pm
Experience:
* Service Delivery
* Coordination of IDVA roles and staff case management
* Working within the criminal justice system
* Understanding of domestic and sexual violence
* Participation in multi-agency operational partnership
Working for Safer Wales
Safer Wales is committed to taking a restorative approach, providing a supportive and pleasant working environment through policies which acknowledge work/life balance.
Our Employees benefit from:
* A competitive salary
* Flexible working and part-time working hours (family-friendly) where possible
* Generous personal pension scheme Safer Wales pays 10%, the employee pays 5% of salary.
* Life Assurance Scheme death in service benefit of four times salary
* An annual leave entitlement of 22 days annual leave pro rata, which increases by 1 day at January up to a maximum of 27 days, plus 11 privilege/public and bank holidays
* Westfield Health Foresight Care Cash Plan
* Free refreshments for all staff (at the base)
Safer Wales are Equal Opportunities employers, therefore we would be grateful if you would complete the application form and equal opportunities form attached. Please return by email.
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