Medical Receptionists play a key role within our busy general practice. The main aspects of the role are to support and facilitate patient access to health care professionals and services by providing reception and administrative support to the practice ensuring that a full range of duties, are carried out in an accurate, efficient manner and in accordance with practice policy. Providing effective communication across the practice teams and other organisations to support patient care and safety whilst, enabling the practice fulfilment of the GP GMS and enhanced service contracts. Applicants will need excellent customer service skills and be able to maintain a professional attitude towards patients, colleagues and other healthcare organisations teams. Whilst supporting patients to navigate current healthcare support available to them.
Discovery practice provides a friendly and supportive environment across our multi-disciplinary team. We provide services for approximately 8000 patients and we are also part of the Central Middlesbrough Primary Care Network. Our Network provides our teams additional support with access to a workforce of Health care professionals not normally seen in Primary Care. Creating an evolving and innovative Primary Care Service for the benefit of patient and staff wellbeing.
Salary rate will be depending on experience although training will be provided.
Main duties of the job
List is not exhaustive but provides a indication of the type of support and tasks our reception administrators undertake:
Booking patient appointments in practice and other organisations. Handling patient enquiries from multiple platforms and sources such as online econsult, face to face as walk-ins or on the telephone.
Processing repeat prescriptions requests and enquiries.
Filing, Scanning of results and letters manually andelectronically. Processing information received from external agencies and receiving, sending, practice correspondence both internal/external.Data inputting such as scanning of documents using document management software, coding relevant information e.g. diagnosis extracted from correspondence.
Compliance with Health and Safety for yourself, employees, patients and visitors.
Assist with the maintenance of practice call and recall systems for patients who have Long term condition management clinics and national screening programs to proactively support our patients to maintain their health.
House keeping duties. Assisting with the restocking of the consulting rooms and stockrotation.
Liaise with GP and outside agencies on behalf of patientsand act as patient advocate when necessary.
Records movement and management and patient access to medical records. Including registration/de-registration.
About us
We would like to recruit anew member to our team and have a vacancy.The ideal candidate will be enthusiastic, innovative and adaptable tochange in todays challenging Primary Care environment. Although this is a fixed term post there may be opportunity for permanent employment during this period.
We are a 3 GP Partnerpractice providing quality health care to a population of approximately 8000 patients operating from the Cleveland Health Centre located above the ClevelandCentre Shopping Mall.
Our practice team consists of 3 GPs, 3 Advanced Nurse Practitioners, 1 Nurse Practitioner, 2 Practice Nurses, 2 Health Care Assistants supported by our team of Reception, Administration, Secretarial and Management members. In addition we also have our Network colleagues of Pharmacists, Physios, Mental Health Practitioners, Social Prescribers and Care Coordinators.
We are an open and friendly team and provide a supportive and learning environment to all.
Job responsibilities
Job Purpose: To support and facilitate patient access to health careprofessionals and services by providing reception and administrative support tothe practice ensuring that a full range of duties, are carried out in an accurate,efficient manner and in accordance with practice policy. Providing effective communication across thepractice teams and other organisations to support patients, whilst enabling thepractice fulfilment of the GP GMS and enhanced service contracts. Displaying professional attitude andproviding excellent customer service.
Responsible to: 1st Line Practice Manager and GP Partners, 2ndLine Operational manager.
Key Responsibilities:
Booking clinics for all healthcare professionals andattached teams/staff and assisting with the smooth running of surgeries andclinics.
Dealing with all patient enquiries whether face to face orvia other technological methods e.gemail, S1 tasks, telephone, video, SMS.
Liaising with the clinical or administration teams in thepractice to assist communication on patient(s) behalf.
Processing repeat prescriptions when appropriate ensuringthat the practice protocols and guidelines for repeat prescribing are adheredtoo and utilising digital and manual platforms for the undertaking.
Filing and extracting patient records manually and electronically.
Filing, Scanning of results and letters manually andelectronically.
Bookings e.g. ambulances/interpreters and other communityservices.
Health and Safety issues relating to yourself, fellowemployees, patients and visitors to thepractice.
Assist with the maintenance of practice recall systems fordisease management clinics, sending appointments/reminders to the relevantpatients when this has been identified as your responsibility to do so. Ensuring that the appropriate action is takenif a patient defaults.
Processing information received from external agencies e.g. NECS,ICB, Public Health and the NHS England and Improvment, that has been identifiedas your responsibility.
Receiving, sending and appropriately processing theinformation for registration and pathology links when it has been identified asyour responsibility to do so.
Receiving, send and correct processing of practicecorrespondence both internal/external, either manually or via electronicsystems and document storage.
Handle and process money received for non-gms servicesaccording to practice policy.
Data input onto computer systems and patient clinical recordand scanning of documents using document management software, coding relevantinformation e.g. diagnosis extracted from correspondence.
House keeping duties including making refreshments,washing-up and shopping for provisions.
Assisting with the restocking of the consulting rooms and stockrotation.
Liaise with GP and outside agencies on behalf of patientsand act as patient advocate when necessary.
Maintain mandatory training for the role requirement andpersonal development.
Records movement and management and patient registration/de-registration.
Due to the responsibilities of this post beingnon-exhaustive you will be expected to fully assist in other duties, not listedabove, when requested to do so.
Person Specification
Qualifications
* Mathematics and English GCSE or similar
* Basic IT skills qualification e.g ECDL or GCSE or similar
* NVQ level 2-3 in customer services or administrative skills or equivalent qualification
* AMSPAR Medical Receptionist
* Demonstrate good level of communication skill
* Demonstrate IT literacy
* Demonstrate accurate numeracy skill
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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