Your newpany
Hays are recruiting for a temporary, professional Guest Experience Host to act as the frontline ambassador for our clients' busy Manchester city centre site. This role supports the on-site management team to deliver an exceptional occupier and visitor experience, uphold high building standards, and ensure smooth day-to-day operations. The ideal candidate will be confident, customer-centric, and capable of managing a varied workload in a fast‑paced environment. Previous front of house/reception experience is necessary, salary is pro rata.
Your new role
Key Responsibilities
1. Provide a warm, professional wee to all visitors and occupiers.
2. Respond promptly to service requests, ensuring issues are resolved quickly and appropriately.
3. Support with switchboard cover and general reception duties.
4. Liaise with contractors and the management team to support reactive and planned maintenance activities.
5. Log and track maintenance requests, ensuring service standards are met.
6. Maintain high standards of cleanliness and presentation in allmon and landlord areas.
7. Assist with room bookings, meeting room set‑ups, refreshments, and events.
8. Maintain and update tenant contact lists and site documentation.
9. Contribute to Health & Safety processes, audits, and record-keeping.
10. Support marketing and engagement activity, including site events and social/business media presence.
11. Work collaboratively with colleagues to uphold a weing, efficient, and well‑managed environment.
What you'll need to succeed
12. Strong interpersonal andmunication skills.
13. Ability to work independently and prioritise effectively.
14. Good organisational and planning capability.
15. Basic knowledge of Health & Safety requirements
16. Confident using technology and administrative systems.
17. Minimum 1 year's experience in a similar customer service, guest experience, concierge, or front‑of‑house role.
What you'll get in return
This role is a temporary ad hoc role, excellent business and an opportunity for repeat work.