Salary
£35k plus performance related pay, pension and benefits
About The Education Space
The Education Space is a not-for-profit organization created by school leaders to deliver high-quality and cost-effective support services while reinvesting resources into schools. Owned and operated by schools, the organization focuses on placing children at the centre of all its initiatives. By fostering partnerships between commercial and business sector leaders and school leaders, The Education Space ensures the delivery of the best outcomes for schools. Committed to innovation and collaboration, the company is dedicated to preparing children for the future.
Role Description
This is a full-time on-site role for a School Based IT Technician located in Stratford. The IT Technician will be responsible for providing technical support and troubleshooting for hardware, software, and network-related issues. Key tasks include maintaining IT systems, assisting school staff and students with technology-related queries, and delivering basic training on IT tools and applications. Additionally, the role involves collaborating with school stakeholders to identify and implement effective IT solutions.
Requirements
* Good knowledge of Windows OS, Microsoft Office, Google Workspace for Education, and common applications
* Experience with end-user devices such as PCs, laptops, tablets and mobile phones
* Good understanding of networking, servers and virtualisation
* Strong communication, organisation and troubleshooting skills
* Ability to prioritise, work to deadlines and deliver great customer service
* Proficiency in Troubleshooting and Technical Support of hardware, software, and network systems
* Knowledge and experience in Information Technology operations and management
* Strong Customer Service skills with the ability to assist and communicate effectively with school staff and students
* Experience in Training users on IT tools, applications, and processes
* Strong problem-solving skills and the ability to work independently and as part of a team
* Familiarity with educational environments and systems is a plus
* Relevant certifications or qualifications in IT support and management (e.g., CompTIA, Microsoft certifications) are an advantage