Answertree is revolutionising the bid response software market with innovative AI-driven solutions and a commitment to delivering an exceptional user experience. Our dynamic team is made up of talented developers and customer success professionals, all passionate about helping our users optimise their processes and achieve impactful results at scale.
Answertree is looking for a talented individual to help in our next stage of growth. The role is wide ranging and will include understanding customer needs, working closely with our Director of CS and Product team on product feedback, and supporting customers through implementation and beyond. The person stepping into this role should have strong commercial aptitude as well as being customer focussed. Experience in bid management could be beneficial, but is not mandatory. We’re looking for someone who is keen to learn, and with a background in partnering with customers to achieve success.
The ideal candidate will thrive in a fast-paced exciting growth environment, have the acumen to pick up new tasks and responsibilities quickly, be excited by new technology and have excellent interpersonal skills in this customer-facing role. They should have the ambition to grow their role as the company continues its rapid growth.
About You
You’ll be hard working and ambitious, and a ‘can do’ attitude
A self starter, with an appetite and agility to learn quickly
You’ll have previous customer facing experience from Customer Success, Implementation Management, or Account Management within a SaaS environment
Alternatively, you may have strong experience in working as a bid manager within industry and be keen to try something new in your career
You’ll have high experience in building both internal and customer facing relationships
Excellent ability to build strategic success plans with customers, and work with them to achieve satisfaction
Preferably, you’ll have experience in managing both SME and Enterprise sized customers, and experience of working within an early stage SaaS start up environment
Key Responsibilities
Managing customer onboarding & implementation processes, leading customers to go live
Managing our customer support design
Handling day to day customer queries
Tracking and relaying customer feedback to our product team
Managing risk, EBR, and renewal processes with customers, and taking ownership of customer retention
Identifying and tracking expansion opportunities within existing customer accounts
Running proof of concepts for prospective customers, guiding them through the Answertree platform
What We Offer
The opportunity to be part of an innovative start-up reshaping the bid response industry.
A collaborative and supportive work environment where your contributions will have a direct impact.
Growth opportunities as we continue to expand.
Competitive salary and benefits package.
If you’re eager to join a company that’s at the forefront of transforming the bid process with cutting-edge AI technology, please contact Rachel Scott at rachel.scott@answertree.ai to learn more.