We have been appointed by our client, a leading global facilities management provider, to support them in expanding their team. They are currently looking to recruit an Account Operations Director within their Public Sector Division.
Main Purpose:
To provide leadership and direction to operational teams across assigned accounts, with full budgetary responsibility. This role requires effective management of resources, fostering a collaborative team culture, and driving continuous improvement. A key focus is ensuring subcontracted service providers deliver safe, high-quality services while building trusted client relationships and providing necessary performance data.
Key Responsibilities:
* Service Delivery: Lead internal and external service teams to ensure high-quality service delivery that consistently exceeds client expectations.
* Standards & Compliance: Implement and uphold best practice procedures aligned with company policies and client-specific standards, including QSHEW, environmental, and technical requirements.
* Supplier Management: Oversee supply chain performance through robust supplier engagement, measurement, and performance improvement.
* Crisis Management: Take the lead in emergency situations, acting as the escalation point and keeping senior stakeholders informed.
* Financial Oversight: Manage budgets, track financial performance, and deliver accurate reporting to both clients and senior leadership.
* Risk Management: Proactively identify and mitigate risks while maintaining or enhancing profitability within agreed targets.
* Client Relationship Management: Build and maintain strong, trust-based relationships with clients and internal teams.
* Strategic & Technical Support: Offer guidance to clients, peers, and teams on operational and strategic matters.
* Business Development: Identify and explore new business opportunities, supporting the growth of the account and wider service offering.
General Responsibilities:
* Advise senior leadership of potential risks and recommend mitigation strategies.
* Submit concise and insightful reports covering people, performance, client satisfaction, and financial status.
* Produce monthly performance updates for both the client and sector leadership.
* Ensure clear, consistent communication across teams and stakeholders at all levels.
* Lead, coach, and develop direct reports through effective performance management.
* Support with the creation of documentation and information required for senior management and operational oversight.
* Remain actively connected to industry best practices and network with relevant stakeholders to identify new opportunities and innovations.
People Group is an equal opportunity employer. We embrace diversity and are committed to promoting an inclusive environment for both our clients and employees.
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