Role | IT Manager
Location | Manchester
Salary | Up to £60,000
Contract | Permanent
All candidates must be fluent in written and spoken English and have the right to work in the UK.
About Us
Lane7 are the fastest growing and the market leading boutique bowling business in the UK, with multiple venues across three brands: Lane7, Level X and Gutterball. Think of us as your one-stop-shop for a great activity packed experience. Not only do we offer highly attractive bowling lanes, but also arcades, ping-pong, e-darts, virtual reality, karting and much more!
Could you be what we’re looking
for?
You'll play a pivotal role in ensuring the
seamless operation of our technical systems within our venues
The Role
* Team
Leadership & Development:
Manage and develop the Venue Technician and Systems Technician, providing
Level 2 support to all Level 1 technicians as needed. Support for the Head
of IT during any absence, working closely with the Head of IT to support
the IT Projects team.
* Scheduling
& Resource Management:
Coordinate team availability, resources, and workloads, ensuring support
coverage and effective allocation of IT resources.
* IT &
Venue Management Communications:
Act as the primary communication bridge between the IT team and venue
management to ensure alignment on IT operations and support needs.
* System
Development & Maintenance:
Oversee the development and continuous improvement of IT systems, ensuring
all updates, rollouts, and system changes are smoothly implemented.
* Infrastructure
Alignment: Align
IT infrastructure with both current and future business requirements,
supporting organizational growth and innovation.
* Network
& Data Security:
Implement robust security measures for the network, data, and
communication systems to protect against potential cyber threats and
ensure compliance with industry standards.
* Risk
& Recovery Management:
Assess IT risks, develop effective recovery and backup strategies, and
design comprehensive systems policies and procedures.
* Budget
& Cost Management: Manage
the annual IT budget, ensuring cost-effectiveness and efficient resource
allocation.
* Vendor
& Service Management:
Build and manage relationships with external IT vendors, negotiate
contracts, and monitor service level agreements to ensure quality and
reliability.
* Documentation
& Reporting:
Maintain thorough documentation of IT systems, processes, and policies,
providing senior management with regular reports on IT performance,
issues, and ongoing initiatives.
* Technical
Support Oversight: Lead
the IT support function, ensuring that all technical issues are resolved
efficiently to minimize downtime and uphold service-level agreements.
Qualifications and Skills
* Proven
experience in IT management or a similar role, minimum of 2 years of
experience working in Hospitality IT support
* Strong
technical skills, particularly in network and data security, systems
integration, and IT infrastructure management.
* Experience
with resource scheduling, team management, and performance development.
* Excellent
communication skills, with the ability to work closely with both technical
staff and non-technical stakeholders.
* Familiarity
with risk management and systems recovery planning.
* Strong
vendor management skills and SLA monitoring.
* Knowledge
of industry standards and best practices for IT security, infrastructure,
and compliance.
Required Experience:
All applicants must have an understanding of the below;
* Technical
Systems: previous
knowledge of Unifi networking, EPOS setup and installation, Wi-Fi setups
and troubleshooting.
* Networking
Expertise:
Extensive networking knowledge, including troubleshooting, maintenance,
and upgrades.
* Industry
Insight:
Interest in gaming and understanding of its infrastructure requirements
are highly valued.
Working
Arrangement
* Your place of works is Lane7 Manchester working
remotely when appropriate
* Your hours of work will be Monday to Friday 9.00am
– 5.00pm
* Travel to our Lane7 sites as required for the
role with flexibility around working hours required
* Some hotel overnight stays as required to meet
needs of the business
* You’ll work in a close-knit team in this broad
and varied role
What
We’ll Offer
* Up to £60.000 salary per annum
* Private
Health insurance & benefits through Vitality
* Friends
and family discounts across the Lane7 Group
* Company
contribution pension
* Cycle2Work
scheme partnered with Halfords
* Refer
a friend scheme
To Apply
Does this sound what you’re looking for? Get in touch asap to find out more and join us!