Fund Administration Senior Technician
Location: Bristol
Who are Diligenta?
Diligenta’s vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients’ operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded on positive change and development.
Summary of the role
The Specialist Finance Services function ensures the accuracy and integrity of financial records and transactions across Diligenta's organisation. This includes processing payments, receipts and distributions, resolving discrepancies, and supporting reliable financial reporting and regulatory compliance. Within this function, the Fund Administration Service delivers a diverse range of high‑risk and highly specialised investment administration activities within a small team of nine.
This role provides the technical expertise required to support investment dealing, fund accounting, valuations, taxation, reconciliations and related processes, while assessing risks, implementing change, and ensuring operational excellence in a complex and tightly controlled environment.
Benefits
* 33 days including Bank Holidays
* Eligibility for an annual discretionary bonus scheme
* Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services). Access to Perks at Work, an online discounted shopping platform, saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
* Cycle to Work Scheme & Interest free Season Ticket loans
* A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing.
* A comprehensive set of Moments that Matter policies, such as Carer’s Leave, Foster Leave and Retirement Leave
* A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ("Death in Service") & Group Income Protection
What you’ll be doing
* Providing technical expertise across investment dealing, trade support, settlement, corporate actions, fund accounting, valuations, taxation and reconciliations
* Assessing and mitigating risks across fund administration processes
* Monitoring industry, third‑party and Investment Manager practices and implementing required changes
* Evaluating and delivering client‑driven change and regulatory/legislative updates
* Supporting customers with clear explanations, guidance and complaint management, and managing incidents effectively to ensure timely resolution
What we’re looking for
* Minimum 6 years’ experience operating across investment administration processes, including 2 years performing activities, 3 years coordinating technical work, and 2+ years managing technical team activities
* Experience across investment dealing, settlement, corporate actions, fund accounting, fund taxation, reconciliations, client reporting and client support
* Chartered Institute for Securities and Investment (CISI), Investment Operations Certificate (IOC), part‑qualified accountant, AAT, or equivalent experience
* Comprehensive knowledge of investment instruments, fund accounting, pricing, taxation and reconciliation processes
* Strong understanding of life company fund accounting requirements and industry terminology
* Experience working with third‑party administrators, custodians, brokers and data providers
#J-18808-Ljbffr