What You Will Be Doing
You’ll provide vital day‑to‑day support to ensure our Housing Management Service runs smoothly and tenants receive a responsive service.
Your Work Will Include
* Acting as a first point of contact for tenants, answering queries quickly and professionally.
* Supporting Housing Officers with tenancy visits, estate inspections, and community engagement activities.
* Handling administrative tasks such as void administration, tenancy paperwork, records and case monitoring.
* Helping tenants access the right services and support when they need it.
* Assisting with cases involving arrears, tenancy issues or safeguarding.
* Contributing to tenant engagement activities and events.
* Building positive relationships with tenants, colleagues and communities.
About You
We’re looking for enthusiastic, motivated people who want to make a difference and grow their career in housing.
What Will You Bring To The Role
* Passion, resilience, innovation, drive and energy – with a commitment to working together to achieve success.
* Good organisational and communication skills, with an eye for detail.
* A friendly and approachable manner, with the confidence to deal with tenant queries.
* Experience in customer service, administration or housing support (formal housing experience is welcome but not essential).
* A willingness to learn, take on new challenges and support colleagues across the service.
This is an excellent opportunity to develop your career within a large, forward‑looking housing service, while helping to create safer, stronger and more connected communities.
Our Benefits
* A competitive salary.
* Paying a significant contribution to a pension scheme with life cover and ill‑health protection.
* Lots of opportunities to develop your skills, knowledge and potential in a large unitary council.
* Generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days.
* Hybrid and flexible working arrangements where practicable to support a healthy work‑life balance.
We also provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, and support for active Employee Network Groups.
Our Values and Behaviours
* Customer‑focused
* Respectful
* Efficient
* Supportive
* Trustworthy
Disability Confident Employer
We are proud to be a recognised Disability Confident Employer and are committed to providing an inclusive recruitment process and offering an interview to disabled applicants who meet the essential criteria for the role.
We also provide bespoke support to individuals facing barriers to employment, helping them work towards their goals to start, stay and succeed in employment.
Armed Forces Community
The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).
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