Overview
Join to apply for the Customer Service Representative role at William Hill.
People don’t just come here to place bets, they come for the experience. You will be at the heart of it all, supporting customers and helping create a welcoming shop environment.
Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is about putting our customers first and getting to know them and the communities in which we live and work.
If you’re a people person, you’ll love working here. You’ll have the support, training, and encouragement to build a career that raises your game, with incentives to stay motivated as you develop with us.
Responsibilities
* Welcoming customers with a friendly face
* Processing bets and assisting with customer queries
* Helping customers by demonstrating how to use betting terminals
* Building relationships with customers and delivering excellent customer service
* Championing safer gambling at all times
* Supporting managers with shop displays and opening/closing activities as required
Working patterns
* Shop opening times vary between 8am–10pm, Monday to Sunday
* Shifts are on a rota basis and may include evenings and weekends
What’s in it for you? / Benefits
* Working hours: a range of full- and part-time hours on offer
* Annual Pay Review & Bonus Scheme: base salary reviewed annually with eligibility for an annual performance bonus
* Holiday entitlement: 28 days holiday annually (pro rata)
* Paid birthday day off: extra paid day off for your birthday within your birthday month
* Subsidised travel: discounted or free Oyster card for London-based roles
* Pension plan: employer pension contributions matched up to 4%
* Perks and discounts: discounts in high street shops, cinemas, holidays
* Training and development: opportunities for growth and internal promotions
Qualifications
* Age 18+ (legal requirement)
* Passion for delivering great customer service
* Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
What happens next?
Once you’ve applied, our Talent Acquisition team will review your application. If successful, you’ll receive an email with a link to complete an online assessment via HireVue. After this stage, successful candidates will be invited for an interview.
About William Hill / Evoke
We’re William Hill, part of Evoke. With over 1,300 shops across the UK, we have a long-standing presence on the UK high street. Our culture is built on trust and belonging, empowering teams to work in a way that suits them while protecting our customers. Evoke is the new name for 888 Holdings and we’re focused on delivering outstanding betting and gaming experiences.
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