A housing organization is seeking an IT Service Desk Analyst to provide support to ICT users. This role is primarily home-based but requires working from the Birmingham office weekly. Responsibilities include handling service desk calls, providing first-line support, and assisting with IT equipment setup. Ideal candidates should have solid experience in IT support, excellent customer service skills, and the ability to juggle multiple tasks effectively while under pressure. Benefits include up to 28 days annual leave, flexible working options, and a pension scheme.
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