Waiting on Assistant – The Vines Restaurant
Location: Carden Park Hotel, Broxton Road, Chester, Cheshire, CH3 9DQ.
Responsibilities
* Deliver warm, attentive service that makes every guest feel genuinely welcome
* Respond to guest requests and questions promptly, professionally, and with care
* Anticipate guest needs to create a smooth, memorable dining experience
* Build natural rapport with regular and returning guests
* Ensure service standards are met consistently — every guest, every visit
* Gather guest feedback during service and communicate key points to the Hostess or Manager
* Escalate any service concerns promptly to the Manager on duty
* Demonstrate polished, intuitive customer service and strong social awareness
* Maintain excellent food and beverage knowledge, including allergens and standard operating procedures
About You
* Naturally warm, attentive, and guest-focused
* Takes pride in delivering consistently high service standards
* Observant and proactive, with the ability to anticipate guest needs
* Calm, professional, and confident in a fast-paced environment
* Strong communicator who works well within a close-knit service team
* Detail-oriented with a genuine interest in food, beverage, and hospitality standards
* Polished, personable manner with the ability to build rapport with guests
Hours & Pay
24‑32 hour contracts available. Shift pattern: Thursday – Sunday. Up to £12.21 per hour.
Benefits
* Share of the service charge
* Discounted hotel accommodation for yourself, family and friends
* Discounted food and drink to enjoy in the hotel when not on shift
* Discounted use of our award-winning 5* spa, alongside treatments and retail
* Free staff lunch provided
* Free on-site parking
* Access to perks platforms; high street discounts, and wellbeing assistance
* Free Golf and Leisure Club membership, including free use of the gym & swimming pool
* Free regular transport mini-bus from Wrexham
* Progression opportunities for all
* Career development through funded qualifications
* Discounted use of the outdoor pursuits facilities
* Two paid charity days per year
Due to the rural location of Carden Park, applicants should have access to a vehicle or reliable transport methods.
Other Information
Providing world class service is at the heart of everything we do. As long as you have the passion and motivation to do well and provide excellent guest service, we will teach you the rest. You will work well in a team, as well as have the ability to work independently when required. We are looking for someone to be remarkable, with a good eye for detail who takes pride in providing the best possible service. Bring your authentic self and we will bring the best out in you.
Carden Park Hotel are proud to be an equal opportunities employer and welcome applications from all individuals, regardless of background, identity, or ability.
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