Job Purpose
You will be responsible for all first line ICT support within the school and will play a role in maintaining our ICT infrastructure, troubleshooting issues, and ensuring that our pupils and staff have reliable access to the resources required.
Key Outputs & Responsibilities
This role is perfect for someone with technical skills, a passion for problem-solving, and a desire to support a thriving educational environment. The ideal candidate should be highly organised, with a strong technical background in helpdesk management and user support. Patience, a positive attitude, and a commitment to giving excellent customer service.
Principal tasks
* IT Support and Help Desk Services
* Provide first line IT support to staff, pupils, and parents, efficiently resolving technical issues.
* Manage and respond to IT Help Desk queries professionally
* Deliver staff IT inductions in the use of the school's IT systems and platforms.
* Support teachers with classroom technology, including digital displays and projectors
* Provide occasional out-of-hours technical support for ICT
* Manage the setup and provide support for secure digital assessments and examinations.
* Provide essential support and cover during staff sickness/holiday including network support as appropriate.
* Cybersecurity and Data Protection
* Assist in monitoring IT security and safeguarding systems
* Support cybersecurity and GDPR compliance across digital systems.
* Ensure secure handling and storage of sensitive school data and digital assessments.
* System Administration and Infrastructure
* Support Windows Server environments, deploy software packages, and manage updates.
* Assist with managing user accounts, permissions, and access control for various systems and applications.
* Configure staff and pupil mobile devices (iPads) for school network; troubleshoot connectivity issues and App installation
* Provide mobile device management (MDM), unified endpoint management (UEM), and endpoint security for various devices, including Windows, macOS, iOS, and Android using Microsoft Endpoint Manager.
* Administration of web filtering appliance (Smoothwall), anti-virus on PCs and laptops and email filtering software.
* IT Projects and System Development
* Contribute to the planning and execution of IT infrastructure upgrades and hardware installations.
* Support the implementation of new systems in line with school requirements
* IT Asset Management
* Perform hardware and software installations, maintenance, and upgrades.
* Maintain the IT asset register.
* Assist with maintaining and supporting (through 3rd party for leased equipment) existing printer fleet and software. Ensure compliance with software licensing agreements.
* Documentation
* Document IT systems, workflows, and best practices.
* Contribute to the development of user guides and training resources for the school community.
* Comply with health and safety regulations, including manual handling and promote safe practices in all IT operations.
Person Specification
Essential:
* Excellent interpersonal, communication, planning, organisational, and administrative skills
* Strong numeracy and literacy skills
* Previous experience in an IT support role
* Excellent first-line diagnostic skills
* Experience installing and servicing IT equipment
* Familiarity with legislative compliance, particularly IT security and GDPR
* Interested candidates are welcome to make informal enquiries in advance of the closing date.
Closing date is 9 October 2025.
Interviews will take place in person at The High School of Dundee on 20th & 21st October 2025.
To find out more and apply, please click on the s1jobs APPLY button now.
About the High School of Dundee
At the High School of Dundee, our unique location in the heart of the city is a major strength, helping our pupils feel connected to the real world, creating fully rounded and grounded young people. The school currentlyhas over 900 pupils, from age 3-18, who divide their time between our main city centre campusand our extensive sports facility, Mayfield.
Our approach is built on a profound belief that if young people are valued, supported known, and engaged in their learning, they can achieve amazing things. We have a long track record of outstanding exam results, which we owe to our rigorous approach, expertise built up over many years and a genuine desire to see our pupils realise their potential.
In our Primary School, the children work daily on the crucial building blocks of literacy and numeracy, but the focus is also on making learning fun, engaging and wide-ranging. And in the Senior Years, choice is paramount. In S3, our pupils can choose eight subjects to focus on, while in S5 they can select from 25 subjects at Higher level. At Advanced Higher, 23 subjects are available.
The timetabling of exciting new interdisciplinary STEM Innovation and Business Enterprise courses, in addition to computer science for all, has embedded Future Skills into our curriculum. In tandem, the development of partnerships with local businesses is allowing us to provide real world learning opportunities which further enriches our pupils' learning.
A focus on the essential importance of Pastoral Care and on encouraging all pupils to make the most of the opportunities presented by our vibrant and extensive co-curriculum, helps create an environment in which the School's Core Values are ever-present and where the desire to learn, support one another and grow is embraced by all.
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